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Shipping | Returns | Refunds

Shipping | Returns | Refunds

Pricing Errors

Pricing errors may occur on this site from time to time, on items sold by Pismo Wine Shop or Tastes of the Valleys, Pismo Beach. We attempt to correct all pricing errors as soon as they are discovered, or as soon as we receive notice of an error. Pismo Wine Shop or Tastes of the Valleys, Pismo Beach reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Pismo Wine Shop or Tastes of the Valleys, Pismo Beach. Any payments you make for orders that are cancelled due to pricing errors will be refunded.

Returns Policy

We do not accept refunds on wines in your possession or in route to you.

  • Returns by Consumers to Retailers

Returns of all types of alcoholic beverages by consumers to sellers were once ruled to be illegal under both State and federal law. In 1961, the Federal Government approved the return by consumers of alcoholic beverages which were spoiled, deteriorated, contaminated, or otherwise unfit for human consumption. This approval was made on the condition that there would be a bottle-for-bottle exchange or cash refund for the unsatisfactory merchandise. It was necessary for a consumer to bring back a partially emptied bottle or a bottle which clearly showed deterioration of the product, such as sediment, to qualify for the refund. The Department adopted the federal policy that same year. Later, the Department modified its approval to the extent that other types of alcoholic beverages could he exchanged for those which were unfit for human consumption.

A consumer may also make an exchange or receive a refund on an item purchased in error if the unopened container is returned to the seller. The advertising of "money-back guarantees" is specifically disapproved, however.

A consumer cannot overbuy for a party and then return any of the unused alcoholic beverages. Neither can the recipient of a gift exchange it for other merchandise or be given a credit, because the recipient is not returning alcoholic beverages; if the retailer gave anything of value for the beverages, the retailer would be buying from other than a wholesaler. Sales to consumers are final except as previously set forth. The Department and federal law agree in this respect.

(Sec. 25600(a)(2))

  • Wine damaged by weather during shipment is NOT COVERED and no refund will be given. 

Wines that have not shipped are subject to the following restocking charges:

  • 15% restocking charge if the wine is in our possession. 
  • 20% restocking charge if the wine is already at our shipping provider

You may return wine for a full refund or replacement if:

  • The wine is corked
  • Or the wine bottles have been compromised in any way. Cork leakage, broken bottles, etc.

Your refund will be processed upon inspection of the wine. Please call us at (805) 773-8466 and ask for an RMA and we will have the bottles picked up and replaced.

Products sent in error:

  • Please call us at (805) 773-8466 and we will rectify the issue.


Shipping

We do not ship to all States. The following States are NO SHIP states:

  • AK
  • MA
  • MD
  • MI
  • ND
  • NH
  • PA
  • UT

Shipping to California, Nevada, Arizona

We use Golden State Overnight for shipping to most ZIP codes in CA, AZ, and NV. Weather is still a factor when shipping via GSO.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.

 

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